Human Resource Management Assignment Example | Topics and Well Written Essays - 2500 words

Human Resource Management - Assignment modelingHere was nirvana for organizational success- the magic formula one could replicate and make its own and hope beaty rise to the top amid the competition. Thus the idea of high commitment HR theory and practice was born. We on the whole know that quality is never an accident- it is almost always the result of painstaking and committed effort (Aquayo, 1991). We control this effort in Japans adoption of Edward Demings Total Quality Management principles, Motorolas Six Sigma Manufacturing, Philip Crosbys The Eternally Successful Organization and even Peter Senges The Learning Organization. resembling any living creature with a body and soul, an organization too has strengths and weaknesses. The organization and its management must also continually learn from and adapt to changes in its internal and external environment, without which it would be hard to withstand and prosper. This is what strategic management is all about. From a readin g of the case, it is clear that the Container pedigree has been quite successful in creating and maintaining its niche market in the Storage and Organization retail segment of the home furnishing and house take in retail industry. From humble beginnings in 1978, the company managed to carve out and maintain an enviable position for itself as market leader in an expanding niche market. The Container Store management however realises that competition is fierce and to realize this challenge they have embarked on a high commitment HR strategy that treats the employee as a centre point for sales, work productivity and an attitude of service with a smile. As Vice prexy Sharon Tindell has observed, the company needs highly trained and committed people to denounce its specialised products. Its niche is to sell the hard stuff. However, keeping staff motivated and satisfy is not without its challenges and as we shall see, the HR manager of the enterprise would be hard pressed to create a performance appraisal system that is adequate for its employees, nevertheless equitable and justifiable so that it is appreciated by all. Mission and Guiding Principles of the Container Store As we displace see, the foundations of success of the Container Store are very much ensconced in its mission and guiding principles. The mission of the Container Store is the words of its chairman Boone, to better the lives of consumers by giving them more time and space. To this end, it has connected employee and node satisfaction, for it believes that at that place is no better way to satisfy a customer than by putting him in extend to with a highly satisfied, well trained and fully committed employee. The company is convinced that eminently satisfied employees display a service and work attitude that is enviable and that results in better sales, more customer satisfaction and a WOW experience every time. Furthermore, the hours of dedicated and specialised training that is invested i n employees whether full time or part time also make one want to produce more sales and satisfaction for the company. In fact the company has consistently been rated as one of the best, if not the best, in customer service and employee satisfaction for a number of years running in the industry. The company has a stringent employee selection and recruitment process that consists of a telephonic interview, a group interview and